Frequently asked questions

• Which jacket models are available?

  Three models are available to choose from. No other colours or customisations are possible. The size guide shows which jacket corresponds to which size, for both men and women.

• When will I receive my jacket?

  Once your request has been submitted, your details will be processed and the jacket will be shipped to the provided address. Delivery usually takes around two weeks.

• Is the jacket good quality?

  We selected these jackets for their quality. They were thoroughly reviewed and tested by our team before going into production.

• What are the washing instructions for the jackets?

  We recommend washing the jackets at a maximum of 40°. They are not suitable for tumble drying and should not be ironed.

• Does the jacket offer protection against different weather conditions?

  The jackets are windproof and water-repellent. Our team tested them in autumn-like conditions and arrived at work dry.

• Is there a warranty if the jacket is damaged?

  Customer satisfaction is very important to us. If there is an issue with your jacket, you can contact webshop@cyclis.be. We will work together to find a suitable solution.

• What should I do if the jacket does not fit or if I am not satisfied with my choice?

  If the jacket does not fit or you are not satisfied with your choice, returns are not possible. Please make sure to consult the size guide available on the product page before making your selection.